SHIPPING & RETURNS
SHIPPING POLICY
Welcome to ZaryaIvy. We are committed to providing a smooth and reliable shipping experience for all our customers worldwide.
Processing Time
All orders are carefully processed within 1–3 business days after payment confirmation. During high-demand periods, processing times may be slightly extended, but we always strive to prepare and ship your order as quickly as possible.
RETURN & EXCHANGE POLICY
At ZaryaIvy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
Customers may request a return within 14 days of receiving their order. To be eligible for a return, items must be:
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Unused and unworn
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In their original condition
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With all tags and original packaging included
Items that show signs of wear, damage, or alteration may not be accepted.
Exchanges
We offer exchanges for eligible items if you wish to change the size, color, or product. Exchange requests must also be made within 14 days of delivery and are subject to product availability.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Certain accessories for hygiene reasons
Return Process
To start a return or exchange request, please contact our customer support team with your order number and reason for the request. Once approved, you will receive instructions for returning the item.
Refunds
After the returned item is received and inspected, refunds will be processed to the original payment method. Please allow several business days for the refund to appear depending on your payment provider.
Original shipping costs are non-refundable unless the item received was defective or incorrect.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received from ZaryaIvy.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it as quickly as possible.
Contact Us
If you have any questions regarding returns or exchanges, our support team will be happy to assist you.